Last updated on 23 May 2023
Who We Are
We strongly support your right to privacy when using our software and services.
In the cases where we do collect data, we try to be clear about why we're collecting it, collect as little as we need, delete it when we no longer need it, and give you the ability to opt out of collection whenever possible.
Information We Collect and Why We Collect It
User-Provided Information: We collect information that you provide to us, such as your name and email address. This is so that we can correspond and communicate with you regarding the use of our software and services. If you correspond with us via email, we may keep your email messages, address, and our responses. We may also keep any messages you send through our website. You may also provide us information through user content you post on our website.
Passive Collection: We may collect additional information, such as IP addresses, browser information, pages visited, visit date and time, time spent on pages, and other diagnostic data. We collect this information to help us understand how our website is being used and the locations from which people are using our website.
License Validation: Waterhole installations periodically send information to our licensing server, including the server IP address, host, Waterhole version, and PHP version. This is required for license validation, and to help us improve our products and services.
How We Use Your Information
Sharing Your Information
We will never rent or sell your data.
We may share your information with third parties for the purpose of providing the service you are requesting. For example, we share information with Stripe for payment processing.
We will ask for your consent before sharing your personal information for purposes other than those described in this document.
We cannot control what third parties do with your personal information. Third parties have their own privacy policies for personal information we provide them, and we recommend that you read them to understand how your personal information will be handled.
We use the following third party services:
|Third Party||Purpose||Known Locations|
|Mailgun||for transactional email delivery||European Union and the United States|
|Pusher||for real-time updates in our community||European Economic Area and the United States|
|Sentry||for collection of crash logs||United States|
|Stripe||for payment processing||United States|
We keep backups to prevent catastrophic data loss. Personal data may persist in backups for up to six months. Backups are only accessible to specially privileged employees for system administration tasks.
Security of your Personal Data
We follow industry standards on information security management for personal information we collect and store. While we strive to use all possible means to protect your personal data, no one can guarantee its absolute security.
Accessing or Correcting Your Data
You may access, update or correct your data by logging into our website and editing your details or by contacting us.
Questions, Feedback and Complaints
Our privacy policies might change or be edited for clarity over time. Up-to-date information will always be available from this page.
If we are unable to resolve your complaint, you may also contact the Office of the Australian Information Commissioner.