Privacy Policy

Last updated on 23 May 2023

Who We Are

This is the privacy policy of Waterhole Pty Ltd (Australian Business Number 69 667 084 577).

We strongly support your right to privacy when using our software and services.

Our privacy policy is simple: your data is none of our business. We make money by selling software, not by mining your personal information.

In the cases where we do collect data, we try to be clear about why we're collecting it, collect as little as we need, delete it when we no longer need it, and give you the ability to opt out of collection whenever possible.

Information We Collect and Why We Collect It

User-Provided Information: We collect information that you provide to us, such as your name and email address. This is so that we can correspond and communicate with you regarding the use of our software and services. If you correspond with us via email, we may keep your email messages, address, and our responses. We may also keep any messages you send through our website. You may also provide us information through user content you post on our website.

Passive Collection: We may collect additional information, such as IP addresses, browser information, pages visited, visit date and time, time spent on pages, and other diagnostic data. We collect this information to help us understand how our website is being used and the locations from which people are using our website.

License Validation: Waterhole installations periodically send information to our licensing server, including the server IP address, host, Waterhole version, and PHP version. This is required for license validation, and to help us improve our products and services.

How We Use Your Information

We only use your data to improve our products and services, notify you of changes to our service, to detect, prevent, and address technical issues and breaches of our software licence or website terms of use, and to provide you with news and general information about our products and services.

Sharing Your Information

We will never rent or sell your data.

We may share your information with third parties for the purpose of providing the service you are requesting. For example, we share information with Stripe for payment processing.

We will ask for your consent before sharing your personal information for purposes other than those described in this document.


We cannot control what third parties do with your personal information. Third parties have their own privacy policies for personal information we provide them, and we recommend that you read them to understand how your personal information will be handled.

We use the following third party services:

Third Party Purpose Known Locations
Mailgun for transactional email delivery European Union and the United States
Pusher for real-time updates in our community European Economic Area and the United States
Sentry for collection of crash logs United States
Stripe for payment processing United States

Data Backups

We keep backups to prevent catastrophic data loss. Personal data may persist in backups for up to six months. Backups are only accessible to specially privileged employees for system administration tasks.

Security of your Personal Data

We follow industry standards on information security management for personal information we collect and store. While we strive to use all possible means to protect your personal data, no one can guarantee its absolute security.


We use cookies for essential functions, security, and to store preferences.

Accessing or Correcting Your Data

You may access, update or correct your data by logging into our website and editing your details or by contacting us.

Questions, Feedback and Complaints

Our privacy policies might change or be edited for clarity over time. Up-to-date information will always be available from this page.

Please contact us if you have any questions about our data collection or privacy policy, or if you have a complaint regarding our handling of your data.

If we are unable to resolve your complaint, you may also contact the Office of the Australian Information Commissioner.